About Midwest
Pay Link
At Midwest Pay Link, we take pride in our ability to tailor our services to meet each business’s individual needs. We strive to build a relationship that ensures you get the right solutions to take your company to the next level. When you choose us, you’ll have the opportunity to work with experts who will explain your options and go through our services in detail, ensuring we build the right package for you.
Your Personal Connection in Payroll Processing
Unlike other payroll companies, we know there is no one-size-fits-all approach to payroll processing and tax services. Every business is different, and we’ll never try to sell you services that won’t directly benefit your company. From start to finish, we’re here to help you make the most of our services and we go above and beyond to keep you satisfied.
About Our Executive Team
Locally owned and operated, we’re a small company dedicated to helping other small businesses succeed. We wouldn’t be successful if we didn’t hire the right people for each position on the team and we want to take a moment to recognize all they do for our client experience. Read more about our teams below and then call us when you’re ready to join our family of satisfied clients.
Bob Hicks, President
Bob Hicks has been in the payroll industry for more than 23 years with experience in leadership, management, human resources, and more to give him a well-rounded understanding of what companies need out of their payroll and payroll tax software. Originally from Dayton, OH, Bob moved to the greater Cincinnati area in 1990 during his sophomore year at Thomas More University.
Bob’s passion for working with small businesses and helping them get the most out of their payroll services has kept him looking for innovative technology to add to Midwest Pay Link’s impressive HCM suite. He truly enjoys working with clients through the process of cultivating solutions that directly meet their needs and is on a first-name basis with many small business owners across the region.
When not at work, Bob enjoys spending time with his wife of 25 years and their family of 3 kids and 2 dogs. You can often catch him playing softball for community teams or out on the links with friends on a Sunday morning.
Thomas Gamel, VP of Operations
Thomas Gamel was born and raised in Covington, KY, where he still resides with his wife of 5 years and their 2 young children. Like Bob, Thomas is also a dog person and has 2 local rescues that join him on his adventures in hiking, camping, canoeing, and other outdoor activities.
A 2010 NKU graduate, Thomas has been in the payroll processing and payroll tax industry for more than 8 years. He works behind the scenes to make the process smooth and seamless for clients transitioning to new services and enjoys seeing the process through to completion.
Detail oriented and devoted to perfection, Thomas is a problem solver and oversees daily payroll and payroll tax operation, working strategically with sales and marketing to develop beneficial new products and services for clients.
About The Payroll Processing Team
The heart and soul of our client experience, our payroll specialists are the front line for customer service. Each client is assigned their own specialist who works with them to add or remove products, address problems, explain processes, and more.
By working with your designated payroll specialist, you’ll experience the personalized service that’s missing from other companies. Because they know the ins and outs of your business’s needs and the solutions you’re utilizing, you’ll never have to worry about someone playing catch up for your account.
About The Payroll Tax Team
The payroll tax team is here to make sure your taxes are paid on time and all payments go through correctly. Our payroll tax specialists have more than 40 years of combined experience in the field and work behind the scenes to keep your business in compliance with state and federal agencies.
If you get a notice about a potential issue–they’re rare, but they do happen–we’ll take care of it for you. 95% of notices are sent in error and simply require someone to step in and deliver the necessary information to the right place. When you choose us, your taxes are handled personally by our team to ensure your business stays in compliance with taxing agencies.
